Successful Expediting

Expediting can be a very successful venture if you follow a simple guideline.



1. THINK POSITIVE.

Think outside the box, and widen your horizons. Begin with a good start every day.



2. BE NICE, POLITE AND KIND.

Do NOT argue with dispatch, shipper or consignee. This is your customer base.



3. COMMUNICATION.

Being in constant contact with dispatch while you are under load simplifies things. Little messages via the QC like: taking a break, out of truck, even sending a message regarding delays due to weather or traffic saves time and aggravation. Dispatch can check the QC (prior to calling) to first check for any messages or updates from you, and will be better able to keep the customer well informed. Major delays such as accidents or breakdowns should be called in immediately. Even keeping dispatch informed of progress during a breakdown is extremely helpful. Communicate problems @ the shipper or consignee with your dispatcher or Customer Service Rep. Always let your dispatcher or CSR know what is going on ahead of time if you can.



4. BE EFFICIENT WITH YOUR PAPERWORK.

Complete your paperwork accurately. Place your name, truck #, and pro # on every B.O.L., this will ensure prompt payment. In addition to this, scan or send in your B.O.L. immediately after each load. Procrastinating with the paperwork will delay payment from both the customer and your carrier.



5. PREFORM PRE TRIP AND POST TRIP INSPECTIONS DAILY.

Keep your vehicle clean and in top running condition. This will enable you to find a
minor problem early, to keep it from becoming a major problem while under load.



6. BE WELL ORGANIZED AND READY.

Being ON TIME and having all pertinent information ready at a moments notice saves you time, and may even help you to pass the DOT LEVEL I inspection.



7. TRY NOT TO CHERRY PICK YOUR LOADS.

The more AGREEABLE and COMPLIANT you can be, will greatly add to your success as an expediter.



8. REMEMBER TEAMWORK.

In the transportation industry, You, your carrier, dispatch, CSR, shipper and consignee, as well as law enforcement and DOT are a TEAM. A TEAM is ONLY as STRONG as it's weakest link.



How strong is YOUR link to YOUR success as an Expediter?